Customer Testimonials
Chuck Cain, Billy Hays, and my salesperson, Terence Booker, we’re all great!
My experience with town and country was great. From the phone call to dropping off my car. the service department helped me right away, no standing around. They fixed my recall issue and I had my car back the same day. So thank you Town and Country.
Great & quick service.
Had what we wanted at a price we could afford! Easiest car buying experience I've had yet! We will be back for our next purchase.
Excellent service as always!
Great staff , fair honest and no hassle what so ever . Would do business with them again .
Great people an great service thank you
Very knowledgeable staff. They immediately resolved an issue I had been trying to get addressed at another dealer for months.
Trey Smith was my salesman, was greeted immediately, I told him what I was looking for and he got exactly what I wanted, went above and beyond for me, treated very good, they always find ways to make me happy, thank you for the continue of service and everything you do for me. Very happy with the way it went and the service I always get, thank you very much, James also always goes does anything he can, I highly recommend, life customer and thank you guys so much.
I really like coming here to buy my cars I have purchased 3 vehicles from here and I have never had any problems and the sales man are very nice and courteous
Great service and was ready to pick up earlier than expected!!
Love the service department. Always pleased with the quality of work and friendly staff. Donna is the best!
Great customer service they go beyond to make sure their customers are satisfied this is my second time purchasing a vehicle with them and I’ll be back next round!!
The service was excellent as always they did my oil change fast and hassle-free
Service advisor Wayne was very knowledgeable! The work was done in a timely manner as well.
Excellent service and very friendly
Great and timely service
The service was fast and efficient they did a really good job was really satisfied we'll come back for all my service needs at Town & Country Ford
My recalls were fixed in a timely manor and the staff was very nice.
Friendly and quick service.
Awesome to work with!!! Salesman was the best! I’ll be back in 4 years to buy another vehicle.
Excellent service ordering and holding price for my 2022 Bronco. Would highly recommend Town and Country Ford. Start to Finish.
The service was excellent! Someone from the staff immediately greets you upon entering the lobby. The buying process was smooth. All of the features were reviewed with us and the salesperson helped us to complete the setups for the Ford site and SXM as well. We are very happy with our purchase and the entire buying experience.
Very prompt service
Very good
Donna is always great and really cares, she makes it worth coming back
I was very pleased with the service I received from Chuck Cain & Terence Booker. They took great care of me and ordered the perfect truck for me. I definitely recommend working with Town & Country Ford.
Had a good experience with the dealership and found my truck there!!
Really nice people. Helped in a lot of ways. Thanks.
Outstanding customer service. Got my recall work done very quickly.
Excellent and fast friendly Service, Thankyou!! Town and Country Ford I'll be back
I had a wonderful experience with Wayne! He is very personable, funny as heck, and a pleasure being around him. Thank you Wayne for a great experience. You have my next vote for PRESIDENT 😊😇😂
Friendly and helpful staf
service with a smile and quick.
Sales associate was very nice and very knowledgeable about the product he was selling. Finance department is really great at their job best I’ve ever seen. In all one of the best experiences I’ve had buying a vehicle. I highly recommend Town & Country ford in Louisville K.Y.
Donna and her entire staff is just wonderful. Donna works so hard to take care of my service needs and always goes a second mile to help me
The Service department has always been virtuous and professional. Donna has been wonderful and always honest and fair.
Vert good expeirence. It was guick and easy. Donna has always taken care good care of us. This is why we keep coming back !!!
The staff is very friendly and helpful.
Greeted as I arrived, quick service and had recall repair made at time of service. A very efficient and friendly service department, I will be returning
Super nice. Stayed late to make the sale!
Donna in service another great job as always
Service was excellent and Randy F. made sure that all ran smoothly with work being completed ahead of schedule
Absolutely the best experience I have ever had with a dealership! Jacob Doyle helped me every step of the way! He is a VERY knowledgeable and helpful salesman! Jeff was also VERY helpful with any questions I had and made sure I was fully informed on everything! The entire staff from the front desk, all the way back to the mechanics where very friendly and helpful. I would recommend to anyone that is looking for a new vehicle.
Very fast and friendly Service! Thanks Donna👍🏻
Had me bring in the 2019 Edge for an oil change. Was done quickly and service was fantastic!! Thank you T&C!!
Service team is great and friendly And very knowledgeable I highly recommend town and country Ford
The lady at the service counter was awesome! I had a massive engine oil leak that started when I arrived in Louisville on the first day of my 50th Bday vacation. I was only visiting Louisville for the weekend and had to drive back to Louisiana on Monday. She was able to fit me in so they could investigate the source of the leak. The technicians were able to locate the leak in a couple of minutes. They made the repair and we were able to continue enjoying our time in Louisville. Thanks to this wonderful woman at the service ...
Handled my repairs quickly & knowledgeably!
Always a great experience! In and out on Saturday morning for The Works. Donna is always super helpful and pleasant.
Another great experience getting my oil change and tire rotation. I will continue to come in for all of my service needs.
Took the time to help me with getting the car I wanted and never stopped treating me fair and with respect
My cousin Greg hooked me up once again and has never let me down he’s a great guy very honest and highly recommend him when it comes to sales experience and pleasing his customers
Even though we weren't able to sell our car to TC Ford (due to high mileage), Preston Jones (with nearly 30 years of industry knowledge) was able to provide us useful information to maximize our dollars elsewhere. Preston was honest and helpful during our interaction.
Fair, straightforward and easy to do business with. Chuck Cain and his team are the best I have ever dealt with.
Thank you Town and Country Ford, Louisville KY for the best buying and service experiences ever! Special thanks to Nicco, Jeff Stum, and Steve O. In sales and Donna in service. We had the best purchase and delivery and initial service experiences for our new 2022 Explorer XLT. Nicco, Jeff, and Steve made our time at the dealership, choosing, and delivering our new Explorer easy, effortless, and exciting! And Donna made our initial service experience pleasant, professional, fast, and thorough! Delivery from the factory took over a month, but Jeff and Steve kept us current on the delivery status constantly. Delivery ...
Town and Country Ford exceeded all expectations. More specifically, Preston Jones, my salesperson far exceeded any expectations I could have had. He went to bat for me and insured I had the best experience possible. Next time your in the market for a vehicle, please contact Preston Jones at Town and Country Ford. You won’t be disappointed. Thanks!
completely satisfied
Everytime something goes Wrong with my truck I call the maintenance department and they always tell me that it’s gonna be three days before I get my car back I told him a check engine light was on and he said oh yeah it’s gonna take three or four days to get to that and I ask him if that would hurt me to drive this thing with the check engine light well he act like he didn’t care I said do you have a rental car because I have full coverage on my truck oh no ...
I am having issues with my 2017 Ford fusion, and contacted the dealer service department. I was informed that I was looking at 6 to 8 weeks before they could service my vehicle. That’s unacceptable, and informed me that most dealers are experiencing the same time frames. That speaks volumes about the quality of Ford vehicles. Note to self - never buy another Ford!!!