I am having issues with my 2017 Ford fusion, and contacted the dealer service department. I was informed that I was looking at 6 to 8 weeks before they could service my vehicle. That’s unacceptable, and informed me that most dealers are experiencing the same time frames. That speaks volumes about the quality of Ford vehicles. Note to self - never buy another Ford!!!
At Town a d Country Ford on Preston: Had my 2020 F150 repaired twice in 2 weeks for rodent damage to my wiring. My service rep was Donna and she was very professional and with a personal touch. She's what service is supposed to be about. Work was also done in a timely manner and the tech showed me where the damage had occurred and how to prevent it in the future. Best experience I've ever had with dealership service anywhere.
My service was great a great experience I just wish I had come over there sooner. I think they did everything they could to help and I appreciate that. I will be sending family and friends to them.
Outstanding buying experience from start to finish The salesman Preston was very professional All involved made me feel at home Had my vehicle ready to go and looking sharp
Ivy Henderson was a great salesman who was laid back and didn't pressure me to buy a car. Blaze and Braeden in the service department were so professional and helpful! Thanks for the great experience purchasing a new car.
I inquired about a vehicle at this dealership. The salesman I was paired with, was Bobby. He was very attentive, and was very nice through the whole process. I never once felt pressured. I ended up not getting the vehicle, because I needed to get one with a little more room. Bobby was very understanding. I'm glad I had an opportunity to work with Bobby. Highly recommend him!
Tricounty Ford and Ryan Burton were more than willing to go the extra mile. We have purchased two vehicals, a Focus and a F-150, that they have found more rebates and offerings than where made public to help out with financing. I test drove 3 different tricks before finding tje one thst would benefit my family for years to come. I wouldn't suggest another dealership or sales person Ryan Burton and Tricounty Ford.
I purchased a pre owned 2016 fusion from Town and Country Ford and had a great buying process. The finance office got me an aggresive interest rate and a very good price. They made the purchase process fast and easy. The salesman was very professional. I took the car back in for some service and repairs recently and Blaze and the service department took great care of me. Would definitely recommend to others.
The staff at Town and Country Ford are the best. They fix it right the first time and do a great job of communicating with the customer. The sales department gave us a very fair allowance on our trade in and the vehicle we purchased was priced right and in great shape. We only buy from Town & Country Ford.
Terence Booker was very friendly and helpful! I will definitely go back for my next new purchase! James, the sales manager was great as well!
everybody in the dealership from front to back was wonderful they where giving a way a 68 ford ranger truck that I can win in dec
Great place ,second purchase on car,no hassle sales person..would recommend to family and friends..they will also do there best to work with you to get u in a car or truck..
Very knowledgeable sales staff. Really laid out the information to me so I could decide exactly what I wanted. No pressure was put on me to steer me in any one direction. I must say, that was one of the best car buying experiences I've ever had.
Have been with Town and Country Ford for 20 yrs. as a customer. We have never felt the need to shop any where else, and won't. Our salesman is and always been Terrence Booker. We tell Terrence what we are looking for and he finds it. And a couple of times he has had to go out of town to find it, still no problem. It is always a good experience working with Town and Country Ford !!!!!!!!!
Our sales person Tom was awesome. He helped us through the whole process. We will definitely be coming back in the future for our next vehicle.
Brian weeks is the best. Finance staff was grea! Clean and feiendly. Looking for a new car please check them out. They will work with you and find the car of your dreams.
my salesperson Scott treated me great and the Financial department and service department, all did a great job. I like my Edge very, very much
I traded in a 2008 Ford F150 work truck and bought a new 2017 F250 Super Duty. Town and Country paid top dollar for the trade and were incredibly helpful with finding, srcuring, and drlivering my new truck. I would highly recommend them to anyone looking for a Ford.
Buying my truck at Town & Country was a no hassle experience. Preston and Chuck were great during the whole process. They also called to check up on anything I might need.
The salesman went above and beyond to make sure we was happy and getting the exact escape that we wanted. I would highly recommend them
Charles Anderson listened to my request for what I needed for a vehicle and the price range I wanted to stay within. He didn't pressure sell and he was very considerate of my time. I would definitely go here for another vehicle and recommend you should too. Ask for Mr. Charles Anderson!!
had a major problem with my 2017 f-150 they worked with me and ford to get it took care of and the salesman Mr. Booker worked very hard to see everything went smoothly making the deal
Mike george is the man will do whatever to get the car you want and to make the experiance great ive bought from here before and had good experiances but working with mike set the bar higher i dont think anyone is as good a salesman as him
I know that ford is the best car to have. This is not my first Ford. But I do believe that I should get a cash back , like you would get when you recommend someone. Because like I said at first this is not my first purchase from them
This was by far the best place we have gone to buy a car! We are so in love with our new car. Our salesman got us the best deal for what we wanted and got us a lot for our trade in as well, everyone was fantastic!! Highly recommend going here for your next car, we definitely will!
My family was looking for a Ford F250 diesel truck to haul our family home (5th wheel RV). We were stopping by Town & Country Ford on our way home to the Cincinnati area and found that they were open late on a Saturday evening as well as being open on Sunday. This was important because we had not experienced any local dealers that had the great hours of service that we experienced at Town & Country Ford in Louisville KY. Our sales associate, Mr. David Reed, is the true definition of customer service and professionalism. He was dressed appropriately ...
They were very nice and helpful. The sales man was very informative and eased my fears through the process. I stop there to ask if I could get an estimate on my mirror that got broke, I got a new car instead.
I have been working with them for my vehicles for many years. I can always depend on them to take care of whatever issue I have
We love this place they help us twice in 9 months get a car when no one else would.. Mike Caldwell is awesome. We will not go any where else..
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