Customer Testimonials

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DealerRater Aug 28, 2021

I am having issues with my 2017 Ford fusion, and contacted the dealer service department. I was informed that I was looking at 6 to 8 weeks before they could service my vehicle. That’s unacceptable, and informed me that most dealers are experiencing the same time frames. That speaks volumes about the quality of Ford vehicles. Note to self - never buy another Ford!!!

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DealerRater Feb 1, 2021

At Town a d Country Ford on Preston: Had my 2020 F150 repaired twice in 2 weeks for rodent damage to my wiring. My service rep was Donna and she was very professional and with a personal touch. She's what service is supposed to be about. Work was also done in a timely manner and the tech showed me where the damage had occurred and how to prevent it in the future. Best experience I've ever had with dealership service anywhere.

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Cars Dec 17, 2020

Easily the best car experience i have ever had. I had other facilities look out for their best interest where town and country was looking out for my best interest.

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DealerRater Nov 14, 2020

My service was great a great experience I just wish I had come over there sooner. I think they did everything they could to help and I appreciate that. I will be sending family and friends to them.

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DealerRater Nov 2, 2020

Outstanding buying experience from start to finish The salesman Preston was very professional All involved made me feel at home Had my vehicle ready to go and looking sharp

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Cars Sep 23, 2020

In all of my years of buying vehicles this was the best experience I ever had Preston and the entire crew were absolutely wonderful They were all very helpful in explaining all the new technology to me and the biggest Thing there was no surprises when we did the finances I got a wonderful new 2020 Ford ranger

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DealerRater Dec 16, 2019

Ivy Henderson was a great salesman who was laid back and didn't pressure me to buy a car. Blaze and Braeden in the service department were so professional and helpful! Thanks for the great experience purchasing a new car.

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DealerRater Mar 6, 2019

I inquired about a vehicle at this dealership. The salesman I was paired with, was Bobby. He was very attentive, and was very nice through the whole process. I never once felt pressured. I ended up not getting the vehicle, because I needed to get one with a little more room. Bobby was very understanding. I'm glad I had an opportunity to work with Bobby. Highly recommend him!

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DealerRater Sep 19, 2018

Tricounty Ford and Ryan Burton were more than willing to go the extra mile. We have purchased two vehicals, a Focus and a F-150, that they have found more rebates and offerings than where made public to help out with financing. I test drove 3 different tricks before finding tje one thst would benefit my family for years to come. I wouldn't suggest another dealership or sales person Ryan Burton and Tricounty Ford.

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DealerRater Aug 20, 2018

I purchased a pre owned 2016 fusion from Town and Country Ford and had a great buying process. The finance office got me an aggresive interest rate and a very good price. They made the purchase process fast and easy. The salesman was very professional. I took the car back in for some service and repairs recently and Blaze and the service department took great care of me. Would definitely recommend to others.

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Cars Jul 28, 2018

Town and Country Ford has a helpful and knowledgeable staff. Their service department has taken great care with my car at each maintenance interval. Will do business with them in the future.

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Cars Jul 21, 2018

Repairs were done correctly and in an expedient manor.

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Cars Jul 20, 2018

The staff at Town and Country Ford are the best. They fix it right the first time and do a great job of communicating with the customer. The sales department gave us a very fair allowance on our trade in and the vehicle we purchased was priced right and in great shape. We only buy from Town & Country Ford.

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DealerRater Jul 20, 2018

The staff at Town and Country Ford are the best. They fix it right the first time and do a great job of communicating with the customer. The sales department gave us a very fair allowance on our trade in and the vehicle we purchased was priced right and in great shape. We only buy from Town & Country Ford.

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Cars Jul 18, 2018

As usual, I was met with friendly and efficient service. Have to mention, I loved the very friendly Lab in the waiting area, and I’m so appreciative of the pet welcome.

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Cars Jul 17, 2018

Our salesman Preston Jones was very courteous and knowledgeable about the 2018 Ford Escape. We will recommend him to all of our friends.

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Cars Jul 17, 2018

Blaise made my service experience easy! I blew out a tire on the expressway and he helped me order the tire and arrange for a rental car.

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Cars Jul 10, 2018

Awesome experience with George Michael . Recommend this dealer and he's the guy you want to talk to.

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Cars Jul 1, 2018

Treated great, very helpful and car was repaired while we waited. Didn't have an appointment.

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Cars Jun 22, 2018

Wonderful, fast, efficient, pleasant, and overall fabulous!

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Cars Jun 10, 2018

Thank you again for a quick service to my car!! They treat you like a person and not just another customer. Its a great atmosphere!!

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DealerRater Jun 2, 2018

Terence Booker was very friendly and helpful! I will definitely go back for my next new purchase! James, the sales manager was great as well!

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Cars Jun 1, 2018

The truck was brought in for a routine 15,000 check-up, which you so confidently send me. KEEP DOING IT. Otherwise, I would not have known about the leaking strut. It's never fun ($$) having your staff come into the waiting room and ask you to "please follow me". Showing me the problem is also a plus that I appreciate. Keep up the good work.

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Cars May 23, 2018

always friendly and helpful. Great service for any of my vehicles.

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DealerRater May 21, 2018

everybody in the dealership from front to back was wonderful they where giving a way a 68 ford ranger truck that I can win in dec

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Cars May 17, 2018

everybody was great.......................................................

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Cars May 17, 2018

Everyone was nice and friendly an the process was done in a nice timely manner

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Cars May 17, 2018

Very helpful. Very efficient and timely. Very friendly.

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Cars May 10, 2018

Service has always been great and would not take my car to any other place.

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Cars Apr 26, 2018

Wonderful customer service, always well taken care.

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Cars Apr 25, 2018

Every thing that was done was excellent that was done to my truck!

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Cars Apr 25, 2018

Donna no her crew are excellent at what they do my complaint is with ford a cracked intake at 63000 miles is something that should not happen and should not have cost me 1100 dollars this my 4th new ford truck and makes me question if I will buy another

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Cars Apr 25, 2018

Donna and the rest of the service team are extremely helpful and will go out of their way to help you when you need it most.

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DealerRater Apr 13, 2018

Great place ,second purchase on car,no hassle sales person..would recommend to family and friends..they will also do there best to work with you to get u in a car or truck..

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DealerRater Apr 11, 2018

Very knowledgeable sales staff. Really laid out the information to me so I could decide exactly what I wanted. No pressure was put on me to steer me in any one direction. I must say, that was one of the best car buying experiences I've ever had.

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Cars Apr 1, 2018

They were great & always nice friendly & keep you posted on what?s going on & as always love ?? love ??Donna she?s amazing & knows her job very well & hard to fine people like that.

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Cars Mar 28, 2018

You will have a hard time finding another dealer to match the service department at Town and Country Ford.

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Cars Mar 28, 2018

Everyone has always been nice Hey were fast Waiting area was clean

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DealerRater Mar 27, 2018

Have been with Town and Country Ford for 20 yrs. as a customer. We have never felt the need to shop any where else, and won't. Our salesman is and always been Terrence Booker. We tell Terrence what we are looking for and he finds it. And a couple of times he has had to go out of town to find it, still no problem. It is always a good experience working with Town and Country Ford !!!!!!!!!

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DealerRater Mar 23, 2018

Our sales person Tom was awesome. He helped us through the whole process. We will definitely be coming back in the future for our next vehicle.

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Cars Mar 11, 2018

Miss Donna always takes good care of me and my family I appreciate all her help thank you

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DealerRater Mar 10, 2018

Brian weeks is the best. Finance staff was grea! Clean and feiendly. Looking for a new car please check them out. They will work with you and find the car of your dreams.

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Cars Mar 6, 2018

Very friendly and applied any recalls or other Ford identified corrections to the vehicle.

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Cars Mar 5, 2018

I had great service. The employees were very friendly and the service was done in a timely manner.

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DealerRater Feb 28, 2018

my salesperson Scott treated me great and the Financial department and service department, all did a great job. I like my Edge very, very much

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Cars Feb 25, 2018

An oil change and tire rotation with quick service . Thanks.

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Cars Feb 19, 2018

Very helpful and professional. I have bought a total of eight vehicles from the dealership.

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Cars Feb 16, 2018

Super people , great to deal with , and SUPER FAST SERVICE . A++++++

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Cars Feb 10, 2018

Service is fair. The staff is pleasant to talk to and are courteous to there costumers.

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Cars Feb 5, 2018

I've had great service each time I've brought my car in for service. The employees are attentive, friendly, and do a wonderful job.

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DealerRater Jan 29, 2018

I traded in a 2008 Ford F150 work truck and bought a new 2017 F250 Super Duty. Town and Country paid top dollar for the trade and were incredibly helpful with finding, srcuring, and drlivering my new truck. I would highly recommend them to anyone looking for a Ford.

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DealerRater Jan 24, 2018

Buying my truck at Town & Country was a no hassle experience. Preston and Chuck were great during the whole process. They also called to check up on anything I might need.

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DealerRater Jan 15, 2018

The salesman went above and beyond to make sure we was happy and getting the exact escape that we wanted. I would highly recommend them

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Cars Jan 4, 2018

They treat me very well at the service area. Always friendly and helpful!

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DealerRater Jan 4, 2018

Charles Anderson listened to my request for what I needed for a vehicle and the price range I wanted to stay within. He didn't pressure sell and he was very considerate of my time. I would definitely go here for another vehicle and recommend you should too. Ask for Mr. Charles Anderson!!

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DealerRater Nov 30, 2017

had a major problem with my 2017 f-150 they worked with me and ford to get it took care of and the salesman Mr. Booker worked very hard to see everything went smoothly making the deal

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DealerRater Oct 26, 2017

Mike george is the man will do whatever to get the car you want and to make the experiance great ive bought from here before and had good experiances but working with mike set the bar higher i dont think anyone is as good a salesman as him

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DealerRater Sep 18, 2017

I know that ford is the best car to have. This is not my first Ford. But I do believe that I should get a cash back , like you would get when you recommend someone. Because like I said at first this is not my first purchase from them

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DealerRater Aug 14, 2017

This was by far the best place we have gone to buy a car! We are so in love with our new car. Our salesman got us the best deal for what we wanted and got us a lot for our trade in as well, everyone was fantastic!! Highly recommend going here for your next car, we definitely will!

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DealerRater Aug 2, 2017

My family was looking for a Ford F250 diesel truck to haul our family home (5th wheel RV). We were stopping by Town & Country Ford on our way home to the Cincinnati area and found that they were open late on a Saturday evening as well as being open on Sunday. This was important because we had not experienced any local dealers that had the great hours of service that we experienced at Town & Country Ford in Louisville KY. Our sales associate, Mr. David Reed, is the true definition of customer service and professionalism. He was dressed appropriately ...

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DealerRater Jul 26, 2017

They were very nice and helpful. The sales man was very informative and eased my fears through the process. I stop there to ask if I could get an estimate on my mirror that got broke, I got a new car instead.

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DealerRater Apr 12, 2017

I have been working with them for my vehicles for many years. I can always depend on them to take care of whatever issue I have

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DealerRater May 17, 2014

We love this place they help us twice in 9 months get a car when no one else would.. Mike Caldwell is awesome. We will not go any where else..

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